HOW TO SPA
Welcome to Swarna Spa & Wellness Bali — a space to slow down, reconnect, and fully unwind.
To ensure a comfortable and seamless experience for every guest, please take a moment to read our spa guidelines below.
Arrival at the Spa
We recommend arriving at least 10–15 minutes before your appointment to allow time for check-in, a short consultation form, and to enjoy a refreshment before your treatment begins. As Bali traffic can sometimes be unpredictable, we kindly encourage guests to plan their journey in advance.
Late Arrivals
rriving late may shorten your treatment time, as we aim to remain on schedule for all guests.
Your session will still end at the originally scheduled time to avoid delays for the next appointment.
Booking & Confirmation
Advance bookings are highly recommended to secure your preferred treatment time. A booking confirmation may be requested prior to your visit.
Cancellation Policy
We kindly ask for at least 12 hours’ notice for any cancellation or rescheduling request.
- Cancellations or changes made within 12 hours of the appointment will incur a 50% charge
- No-shows will be charged in full
- For cancellations due to illness or medical reasons, a doctor’s certificate is required to be eligible for a refund
In the event of any dispute, Swarna Spa & Wellness Bali reserves the right of final decision.
Health & Wellness Information
Please inform us prior to your treatment if you have:
- Any medical conditions
- Allergies
- Injuries
- Pregnancy
- Recent surgeries or health concerns
This allows our therapists to tailor the treatment safely and comfortably for you.
Personal Preferences
Your comfort is our priority.
During your treatment, please feel free to communicate your preferences regarding:
- Massage pressure
- Room temperature
- Music volume
- Any discomfort during the session
We are happy to adjust the experience to your needs.
Mobile Phones
To maintain a peaceful and relaxing environment, we kindly request that all mobile phones are set to silent mode during your visit.
Valueables
Locker storage is available for your convenience.
However, we recommend avoiding bringing valuable items to the spa, as we cannot be responsible for lost or misplaced belongings.
Children Policy
To preserve a calm and serene environment, children are welcome only when receiving a treatment or accompanied appropriately.
Hygiene & Cleanliness
We are committed to maintaining the highest standards of hygiene and cleanliness throughout the spa.
For optimal comfort and wellness benefits, guests are encouraged to shower prior to treatments whenever possible.
A Gentle Reminder
Our spa is a space dedicated to wellness, relaxation, and mindful care. We kindly ask all guests to arrive with respect for the peaceful environment so every visitor can fully unwind and enjoy their experience.
We look forward to welcoming you to Swarna Spa & Wellness Bali for a restorative journey of relaxation and wellbeing.
