1. Introduction
Welcome to Swarna Spa & Wellness Bali. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a reservation, contact us, or use our services.
By accessing or using our website, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
Personal Information
When you make a booking, inquiry, or subscribe to updates, we may collect:
- Full name
- Email address
- Phone number
- Reservation details
- Wellness preferences or special requests
Automatically Collected Information
When visiting our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Website activity and usage data
- Cookies and analytics information
3. How We Use Your Information
We use your information to:
- Manage bookings and appointments
- Respond to inquiries and customer support requests
- Improve our services and website experience
- Send booking confirmations and service updates
- Share promotional offers or wellness updates (if you opt in)
- Maintain website security and prevent unauthorized activity
4. Cookies & Analytics
Our website may use cookies and similar tracking technologies to improve functionality and understand website traffic.
You may choose to disable cookies through your browser settings; however, some website features may not function properly.
5. Sharing Your Information
We respect your privacy and do not sell or rent your personal information.
Your information may be shared with trusted third-party providers who help operate our business, such as:
- Booking and reservation systems
- Payment providers
- Website hosting services
- Analytics and marketing platforms
These providers are required to protect your information and use it only for authorized purposes.
We may also disclose information if required by applicable law or to protect our legal rights.
6. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect your personal information.
While we strive to protect your data, no electronic transmission or storage system can be guaranteed to be completely secure.
7. Third-Party Links
Our website may contain links to external websites or social media platforms. We are not responsible for the privacy practices or content of third-party websites.
We encourage you to review their privacy policies before providing any personal information.
8. Your Data Rights
Depending on applicable laws, you may have the right to:
- Request access to your personal information
- Correct inaccurate or incomplete data
- Request deletion of your information
- Withdraw consent for marketing communications
To exercise these rights, please contact us using the information below.
9. Data Retention
We retain personal information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any revisions will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions regarding this Privacy Policy or how we handle your information, please contact:
Swarna Spa & Wellness Bali
Phone: 0811-3957-577
Website: www.swarnaspa.com
